Please Note: Variations in shade, size, facial dimension and thickness as well as honing and polishing marks are inherent characteristics in all natural stone products. For proper installations, tile must be drawn from multiple boxes / crates and blended during installation. Natural stone requires specific installation methods. Please refer to the product specifications / instructions available from the Marble Institute of America at www.marble-institute.com. Samples may not be indicative of current stock and may vary from actual product received in your order. Stone products will not be accepted for return.
Q: Delivery and Lead Time
We ask that you allow 24 hours for online orders to be processed. Please do not schedule installation prior to receiving your products.
Q: Residential Delivery
This is a curbside delivery. The driver will place the materials on the tailgate and the customer is responsible for unloading the material at the arranged delivery time. Please note that some material is 25-80Lbs per unit.
Your trucking firm will contact you in advance to set up a delivery appointment at which you must be present with assistance to help you inspect/move your order. A thorough inspection is mandatory at the time of receipt, and any damaged goods must be noted on the carrier’s waybill and not refused upon delivery. Common carrier, or small-truck, deliveries are generally curbside only and lift-gated, meaning that the driver will have equipment to lower the cargo onto the ground but it is your responsibility to move the product into your home or job-site.
If your material is shipping parcel service (UPS or FedEx), your material will be left at your doorstep or on your porch, assuming the driver deems it safe. If you ship to a business or a multi-unit dwelling, UPS or FedEx will leave the material with the front desk or doorman. You will receive your tracking number via email and are encouraged to track your order and check for it when it is scheduled to arrive. If you have any questions about your order’s shipment, please call us.
Regardless of how your order is shipping, Ctileplusonline.com ensures that it will be a simple and a manageable process. We are here to get your tile to you, fast and easy. We provide you with all the necessary information, assistance, and support that you require. Please don’t hesitate to reach out to us if you have any questions.
Q: Commercial delivery
Commercial delivery is delivery to a commercial region such as an office or warehouse that is accustomed to be accessed by semi trucks and trailers. There will be no advance notice and someone will be responsible for unloading during normal business hours Monday-Friday.
Q: Free freight
Free freight is contingent on all pool and custom mosaics under the pool mosaics section and certain tile orders more than $699 and stone orders more than $1000 in applicable regions.
Please realize that shipping heavy material such as tile/stone is complex. Therefore it is not uncommon for you to receive your product 2-3 weeks after your order was placed. Every reasonable effort will be made to expedite your delivery and to keep you in the loop at all times.
Once your order is placed through our website, it will take 1-3 business days to process. This means that C Tile Plus staff is hard at work securing your product and reserving it for you. You will receive notification via email when your order processes.
After processing, your order can take 2-10 business days to ship.
You will receive another notification when your material ships, which will include your freight method and tracking number (if it was sent via parcel service) or your PRO number (if sent by common carrier). If your material ships via common carrier, you will receive the contact details for the freight company. Common carrier ship times vary depending on your location but generally does not exceed 7 business days. All residential deliveries will be made using a lift gate equipped truck. The driver will be able to place your material curbside for you, but will not be able to bring it into the house for you. This is common in tile deliveries even if you were to place your order at the local tile store.
Parcel Service orders (UPS & FedEx) generally ship faster, but timing still can vary from 3-5 business days.
If you have questions regarding the lead time for a particular product, please call us 951-787-0707.
Q: Returns
Returns must be made within 7 days of when the customer receives the product. There will be a 15% restocking fee if you choose not to use the product purchased. C Tile Plus cannot return any open boxes, discontinued products, or special order purchases. Any shipping costs are the sole responsibility of the customer. After C Tile Plus receives the product, please allow 48 hours to process the return. C Tile Plus will then issue the customer the refund on the credit card used to purchase.
Q: Cancelled Orders
Orders cancelled prior to C Tile Plus shipping, can be cancelled without penalty. Please call us immediately, or e-mail us if you need to cancel an order. Once an order has been loaded and in route to the shipping address, C Tile Plus cannot process a return without assessing freight fees and restocking fee.
Q: Exchanges
Exchanges will be permitted for credit towards products of equal or greater value, within 7-14 days of receipt.
